The reservation fee for each genre is as follows.
※ Please note that some tickets may be subject to additional booking fees.
Only credit cards can be used for advanced purchase of shows.
See “My ticket” on this website.
Transaction details of credit card can be checked at “My Ticket” on this website. It may take several days to check the transaction details on the credit card company.
See “My Ticket” and you will find your seat number.
If you purchased tickets for performing arts or concerts on the website, the process is completed. You can get your tickets from the box offices at the venue and just enjoy the show.
Seat change is not possible after booking process is completed. Please cancel the previous order and re-book.
Log on to the website and go into “My Ticket”. You can find “Cancel Ticket Order” button, and proceed the following steps.
There is no cancellation fee when you cancel your order by 11:59 pm of the day that you booked.
If the transaction information has not been passed to a credit card company, your cancellation request process would be completed right away. However, if the tickets are cancelled after the transaction information has been passed to a credit card company and the payment amount has been set, it will take about 5-7 days for a credit card company to cancel the transaction. The amount of the cancelled tickets will be deducted from the following month’s credit card bill. Please contact your credit card company as each company may have different refund polices. If a foreign credit card was used for booking, a profit or loss of foreign exchange could be occurred as a result of the different exchange rates between the booking date and the cancellation date. Also, international transaction fees could be applied even though the transaction has been cancelled. Please contact the credit card company that was used for booking to find out exact exchange rates and fees.