FAQ
The service fee for each genre is as follows.
Interpark Global only accepts credit cards issued outside of South Korea.
Please note that we do not accept credit cards issued in South Korea.
See “My ticket” on this website.
Transaction details of credit card can be checked at “My Ticket” on this website. It may take several days to check the transaction details on the credit card company.
See “My Ticket” and you will find your seat number.
If you purchased tickets for performing arts or concerts on the website, the process is completed. You can get your tickets from the box offices at the venue and just enjoy the show.
Seat change is not possible after booking process is completed. Please cancel the previous order and re-book.
We support payment in 24 currencies including KRW, USD, JPY, and CNY.
The available payment currencies can be confirmed after entering your credit card information in the payment window. You can choose between the currency of your credit card’s issuing country and Korean Won(KRW).
To use a credit card issued in South Korea, please make your reservation at Interpark Ticket (https://tickets.interpark.com)
Log on to the website and go into “My Ticket”. You can find “Cancel Ticket Order” button, and proceed the following steps.
*Cancellation Deadline
There is no cancellation fee when you cancel your order by 11:59 pm of the day that you booked.
If the transaction information has not been passed to a credit card company, your cancellation request process would be completed right away. However, if the tickets are cancelled after the transaction information has been passed to a credit card company and the payment amount has been set, it will take about 5-7 days for a credit card company to cancel the transaction. The amount of the cancelled tickets will be deducted from the following month’s credit card bill. Please contact your credit card company as each company may have different refund polices. If a foreign credit card was used for booking, a profit or loss of foreign exchange could be occurred as a result of the different exchange rates between the booking date and the cancellation date. Also, international transaction fees could be applied even though the transaction has been cancelled. Please contact the credit card company that was used for booking to find out exact exchange rates and fees.
Log in screen → Click on "I forgot my Password"
Input the email address used for membership registration → We will send you a link to reset your password.
Click on the password reset link → Go to the password reset page
Reset your password → Done
Please login with your new password.
Partial cancellation is possible depending on shows. Some shows are not accepting partial cancellations, so please check the status of partial cancellation when you are booking.
Cancellation fee could be different from each show. Please check out purchase details on “My Ticket.”
It is possible for non-purchaser to pick up tickets, but the picking up process may be different from each venue. Please be aware that the proxy pick up of tickets may be restricted depending on the types of shows, check the notice on the show details page you have reserved. If other person want to pick up the tickets and print out the booking details from “My Ticket” on the menu bar. When confirmation number and the identification of the purchaser are provided, the person can get the tickets.
The possibility of entrance depends on shows. Some shows do not allow entrance after the show’s started, especially classical concerts or operas. In such cases, you may enter the concert during the intermission and attend the second half of the show. When you are entering the show after it’s started, you may not able to claim your seat, and you can find your seat during the intermission. Please take your enough time to get there for your pleasure and convenience.
Pick-up at venue : If you bring your confirmation number and identification to the box office on site on the day of the show, you will get your tickets. Ticket pick-up is available from 1 hour prior to the show. Please note that tickets cannot be re-issued whether those are stolen or lost after being picked up once.
Print-at-home : You can printed from My Page > My Ticket. It is allowed to enter directly with Print-at-home ticket.
It is a service exclusive to Interpark Global members, enabling them to verify their identity before purchasing tickets. Only members who have completed identity verification on the product page can make reservations. We will ensure a safe and convenient ticket reservation and event participation experience by restricting access for unauthorized purposes such as ticket resale. Please keep your passport and smartphone handy to verify your identity. If you are a Korean passport holder, please use the Interpark Ticket site (www.ticket.interpark.com).
You can be a "Verified Member" by finishing identity verification on the product page you wish to reserve.
To verify your identity, please follow the steps below:
For any questions, please contact us at tickethelp@interparktriple.com
Identity verification may fail or put on hold if your information has already been used or if there is an error/mismatch with the information you provided.
If the verification fails, please review the verification results screen for the failing reason and try again. Please avoid repeated attempts, as this may lead to verification restrictions.
If your verification is put on hold, an administrator will review the information. Please refresh the product page after 15 minutes to check if you are approved. Administrator review may take up to 24 hours.
If you are approved, you will see the "Buy Ticket" button on the product page. If you do not see the "Buy Ticket" button, please retry the verification process.
If you are still having problems, please contact us at tickethelp@interparktriple.com
Verified Member Only requires one-time identity verification per account, and the verified information cannot be reused. If you have multiple accounts, verify your identity with the account you intend to use for purchasing tickets.
The verified information is not currently being automatically deleted when you withdraw your account.
Since you can only verify one account, you may not be able to verify the account you rejoined after leaving.
If you are unable to verify your rejoined account, please contact Customer Support at tickethelp@interparktriple.com.
Automatic deletion of verified information upon account withdrawal will be implemented soon.
Please keep the following in mind when proceeding with the verification:
To prevent excessive verification attempts, the number of verifications per day is limited.
Therefore, if your verification is denied, please do not withdraw your account and try again after 24 hours.
If the error is due to a temporary network issue, please try again later.
Korean nationals residing abroad should use Interpark Tickets (tickets.interpark.com).
You can verify your identity on Interpark Tickets (tickets.interpark.com) using mobile verification or i-PIN.
For additional assistance, please contact Customer Support at tickethelp@interparktriple.com.
There is no age limit for identity verification.
However, you may not be able to make a reservation or attend to products with age restrictions.
The Verified Member Only service is an identity verification service introduced to prevent fraudulent reservations.
Therefore, reservations can only be made with the verified information.
After identity verification, you cannot modify your name, date of birth, or email address.
Identity verification is mandatory before making a reservation for performances marked as Verified Member Only.
If you attempt to complete the verification process close to the ticket opening time, high traffic may cause difficulties, so please complete the verification at least one to two days in advance. Additionally, once the verification is completed, you can make reservations for Verified Member Only performances without additional verification.
Please check your spam or other mailboxes.
If there is a temporary network issue, errors may occur, so please try again later.
If there is an issue with the verification information, an administrative review is required.
This usually takes an average of 15 minutes, but depending on the situation, it can take up to 24 hours.
Once verification is completed, the "Buy Tickets" button will be displayed on the product detail page.
If you see the "Verified Member Only" button, your verification was rejected, and you need to complete the verification process again.
The service fee for each genre is as follows.
Interpark Global only accepts credit cards issued outside of South Korea.
Please note that we do not accept credit cards issued in South Korea.
See “My ticket” on this website.
Transaction details of credit card can be checked at “My Ticket” on this website. It may take several days to check the transaction details on the credit card company.
See “My Ticket” and you will find your seat number.
If you purchased tickets for performing arts or concerts on the website, the process is completed. You can get your tickets from the box offices at the venue and just enjoy the show.
Seat change is not possible after booking process is completed. Please cancel the previous order and re-book.
We support payment in 24 currencies including KRW, USD, JPY, and CNY.
The available payment currencies can be confirmed after entering your credit card information in the payment window. You can choose between the currency of your credit card’s issuing country and Korean Won(KRW).
To use a credit card issued in South Korea, please make your reservation at Interpark Ticket (https://tickets.interpark.com)
Log on to the website and go into “My Ticket”. You can find “Cancel Ticket Order” button, and proceed the following steps.
*Cancellation Deadline
There is no cancellation fee when you cancel your order by 11:59 pm of the day that you booked.
If the transaction information has not been passed to a credit card company, your cancellation request process would be completed right away. However, if the tickets are cancelled after the transaction information has been passed to a credit card company and the payment amount has been set, it will take about 5-7 days for a credit card company to cancel the transaction. The amount of the cancelled tickets will be deducted from the following month’s credit card bill. Please contact your credit card company as each company may have different refund polices. If a foreign credit card was used for booking, a profit or loss of foreign exchange could be occurred as a result of the different exchange rates between the booking date and the cancellation date. Also, international transaction fees could be applied even though the transaction has been cancelled. Please contact the credit card company that was used for booking to find out exact exchange rates and fees.
Log in screen → Click on "I forgot my Password"
Input the email address used for membership registration → We will send you a link to reset your password.
Click on the password reset link → Go to the password reset page
Reset your password → Done
Please login with your new password.
Partial cancellation is possible depending on shows. Some shows are not accepting partial cancellations, so please check the status of partial cancellation when you are booking.
Cancellation fee could be different from each show. Please check out purchase details on “My Ticket.”
It is possible for non-purchaser to pick up tickets, but the picking up process may be different from each venue. Please be aware that the proxy pick up of tickets may be restricted depending on the types of shows, check the notice on the show details page you have reserved. If other person want to pick up the tickets and print out the booking details from “My Ticket” on the menu bar. When confirmation number and the identification of the purchaser are provided, the person can get the tickets.
The possibility of entrance depends on shows. Some shows do not allow entrance after the show’s started, especially classical concerts or operas. In such cases, you may enter the concert during the intermission and attend the second half of the show. When you are entering the show after it’s started, you may not able to claim your seat, and you can find your seat during the intermission. Please take your enough time to get there for your pleasure and convenience.
Pick-up at venue : If you bring your confirmation number and identification to the box office on site on the day of the show, you will get your tickets. Ticket pick-up is available from 1 hour prior to the show. Please note that tickets cannot be re-issued whether those are stolen or lost after being picked up once.
Print-at-home : You can printed from My Page > My Ticket. It is allowed to enter directly with Print-at-home ticket.
It is a service exclusive to Interpark Global members, enabling them to verify their identity before purchasing tickets. Only members who have completed identity verification on the product page can make reservations. We will ensure a safe and convenient ticket reservation and event participation experience by restricting access for unauthorized purposes such as ticket resale. Please keep your passport and smartphone handy to verify your identity. If you are a Korean passport holder, please use the Interpark Ticket site (www.ticket.interpark.com).
You can be a "Verified Member" by finishing identity verification on the product page you wish to reserve.
To verify your identity, please follow the steps below:
For any questions, please contact us at tickethelp@interparktriple.com
Identity verification may fail or put on hold if your information has already been used or if there is an error/mismatch with the information you provided.
If the verification fails, please review the verification results screen for the failing reason and try again. Please avoid repeated attempts, as this may lead to verification restrictions.
If your verification is put on hold, an administrator will review the information. Please refresh the product page after 15 minutes to check if you are approved. Administrator review may take up to 24 hours.
If you are approved, you will see the "Buy Ticket" button on the product page. If you do not see the "Buy Ticket" button, please retry the verification process.
If you are still having problems, please contact us at tickethelp@interparktriple.com
Verified Member Only requires one-time identity verification per account, and the verified information cannot be reused. If you have multiple accounts, verify your identity with the account you intend to use for purchasing tickets.
The verified information is not currently being automatically deleted when you withdraw your account.
Since you can only verify one account, you may not be able to verify the account you rejoined after leaving.
If you are unable to verify your rejoined account, please contact Customer Support at tickethelp@interparktriple.com.
Automatic deletion of verified information upon account withdrawal will be implemented soon.
Please keep the following in mind when proceeding with the verification:
To prevent excessive verification attempts, the number of verifications per day is limited.
Therefore, if your verification is denied, please do not withdraw your account and try again after 24 hours.
If the error is due to a temporary network issue, please try again later.
Korean nationals residing abroad should use Interpark Tickets (tickets.interpark.com).
You can verify your identity on Interpark Tickets (tickets.interpark.com) using mobile verification or i-PIN.
For additional assistance, please contact Customer Support at tickethelp@interparktriple.com.
There is no age limit for identity verification.
However, you may not be able to make a reservation or attend to products with age restrictions.
The Verified Member Only service is an identity verification service introduced to prevent fraudulent reservations.
Therefore, reservations can only be made with the verified information.
After identity verification, you cannot modify your name, date of birth, or email address.
Identity verification is mandatory before making a reservation for performances marked as Verified Member Only.
If you attempt to complete the verification process close to the ticket opening time, high traffic may cause difficulties, so please complete the verification at least one to two days in advance. Additionally, once the verification is completed, you can make reservations for Verified Member Only performances without additional verification.
Please check your spam or other mailboxes.
If there is a temporary network issue, errors may occur, so please try again later.
If there is an issue with the verification information, an administrative review is required.
This usually takes an average of 15 minutes, but depending on the situation, it can take up to 24 hours.
Once verification is completed, the "Buy Tickets" button will be displayed on the product detail page.
If you see the "Verified Member Only" button, your verification was rejected, and you need to complete the verification process again.
